An irregular record of thoughts
On 07, Jun 2018 | In Letters to the Internet | By Liisa
DEALING WITH THE SERVICE PROVIDERS CAN BE A DELIGHT OR A NIGHTMARE.
I’ve noticed a declining quality in the human communication when it comes to some of the bigger companies – most likely due to getting cheaper workforce to take care of the customer service.
The nightmare for me is a person at the other end of the line who speaks like a robot and seems to read everything from some sort of manual – and who just doesn’t seem to understand anything I am saying and who doesn’t really listen. And it doesn’t get me convinced that when I contact them because of a problem I need their help with – it’s actually me who ends up solving the problem in the end. That gets me pretty frustrated. But yeah, that’s the world today – with the all the fast growth and maximizing profit being the trendy driving force for lot of businesses.
But the delightful part of the story is that today I got myself some good old personal customer service. And that made me happy.
This is a bit of a long story (I don’t know how to write short stories) so feel free to skip to the next chapter.. I just gotta get this out of my system – so Here goes: I had forgotten to reply to an e-mail – a customer service ticket I’d left online for my web hosting company. Something to do about moving my other domain name and hosting under another one – sort of combining them to be under the same roof – which would be cheaper deal for me. (And less money yearly for the hosting company actually)
Then suddenly I got a phone call – the customer service contacting me about the ticket and the fact that I haven’t replied to their reply and reminding me about it. Nice! 10 points for that first of all. Had a nice chat with the guy – went through what needs to be done and got very clearly written instructions on how to get my part of the process done sent to my e-mail after the phone conversation. That’s what I Really appreciate these days – when there is a human in a company I buy my services from – who listens to what I say and then replies to me in a written format of what exactly I should do – step 1. 2. 3. and done. That’s something that takes time for that human to write and put the information together – solving my specific problem. And although I got the very clear instructions from him by e-mail, which I thought I followed like I should – I still managed to make a mistake with some MX server – or whatever it was. I didn’t realize I had made a mistake – just replied to them that I am done with my part now. The clever customer service noticed my mistake and wrote an explanation of what I had done wrong and how it should be done in the future – and again another set of Steps: Do first like this and then like this etc.. Very well explained again. Good e-mail.
I forgot this whole thing for a while again and got a phone call the next morning – the guy asking me if I’d like him to get that last part done for me – which was very convenient. He did that. And then he send me again – very clearly written instructions by e-mail of what settings I need to change in the Outlook of my computer to finish up the process and get my e-mail running again. In this part I had wondered out to the backyard to do my daily gardening and getting some vitamin D from the sun -exercise. And by the time I got back in for a lunch I noticed a voicemail in my phone – the guy just wanted to make sure that I had received his latest reply and HERE IS THE REAL HUMAN PART: That guy actually cares about my e-mail working without any interruptions. He gets it – e-mail is an important thing to have working at all times. And I didn’t even have to tell (or yell) him that. It was the customer service guy himself who was more concerned about my business functioning properly than me.
So there you go robots – try doing something like that!
Human to human
It takes a real human skills to write those very clear instructions – that anybody can understand. It takes a real human to care about getting the changes done effectively. And it takes a company with some good values – to help out in the Bestest way possible to get something done that serves me with my needs as their customer, but which actually makes them less money. That’s the kind of people I like to work with. To treat your customer as you would want to be treated has been always my motto with my own business. Sounds a little Jesus-like, but that’s the way I like to work. That means I am not going to sell my clients anything they don’t need and the services I sell I always try to come up with the easiest most cost-effective ways to meet my client’s needs. I believe in that.
The company I was referring here is a web hosting company whom I bought my very first domain name (& web hosting & e-mail services) from – that was 2006. I have been recommending their services for my International clients for about 12 years now – and it’s still the company I would recommend people to buy their domains & web hosting services from. The company is called DotEasy www.doteasy.com. They are Canadian. (“No fault of their own” – my American husband would add here. ) Ha. Funny humors.
And another one of the delightful aspects of doing business with these people is that they seem to get my humor too – which is kind of strange. Not lot of people do around these parts of the world. But when they do – Ooh how it makes me smile!
Getting started with your website – THE STEPS
STEP 1: So why I originally started writing about this whole thing is that if you happen to be dreaming of a website and you have some domain name in mind – try checking first if somebody else came up with that same clever name and if it’s taken already. Here: www.doteasy.com – Enter your dream domain name in the green search field on top of the page.
STEP 2: And if it looks like it’s still available, maybe just give it some further thought – sleep over it and get back to business the next morning. Most probably it will still be available for you to purchase at a later date and just waiting for you there in the domain shelf of the internet. And the day after you might want to change the domain name. I’d say just give it a good week at least before the purchase. The domain name tends to change from the original along the way I’ve noticed. You might not want to end up buying 5 different domain names when all you need is one.
STEP 3: To save you some money – it’s better to purchase the domain name and the webhosting together. Domain name and e-mail accounts are usually part of the webhosting plan. So you get all those things as a part of the package.
STEP 4: Once you are 100% sure that the domain name is what you really want then go ahead and purchase your webhosting package. If you are not sure what’s the right thing to buy – let’s have a chat and we can figure it out together.
STEP 5: And one more thing to take in consideration is the way the webhosting companies put out their prices – the price you see is usually the discounted “starting” price for the first year and then after the first year the price jumps up and the yearly payments will be renewed with that regular price. So that’s how they get you.
If you’d like to have a Freaking Awesome customer service as a part of your webhosting package – and everything to go so very smoothly without causing any grey hairs to anyone– then please take my word and get your services from Doteasy. They are The Best. And I never use the word Awesome. So I really mean it. They’ve been around since 2000. That’s 18 years now. They’ll be around for a while I believe.
The customer services people are so smart that I am sure they are paid fairly for their time and it just feels good to work with Real Caring Humans 🙂
Go World and it’s Inhabitants!
DotEasy Award-Winning Support
“We’re known for being nice. With over 18 years of industry experience, our in-house team is ready to help. Whether you’re just starting out or a website expert, we’re here for you.”
3 Ways to Communicate:
• Live chat
On 02, Jun 2016 | In Graphic Design Services | By Liisa
People can get easily exhausted by the excessive amounts of visual stimuli.
Many might long for harmony and simple life in the midst of visual chaos.
Discover YOUR unique style that stands out from the crowd with an effective profile providing an easier and simpler alternative for all business communication.
On 01, Jun 2016 | In Graphic Design Services | By Liisa
SelkoGrafiikka (SelkoGraphics) is an open-minded graphic design company, which I set up 2006 in Finland to serve clients with individual needs – primarily small business owners like myself. It has let me travel and work all over the world, which I am very grateful for. Though it might sound cliché, but my clients have become sort of like a global community to me. In a nutshell: I love to be helpful. I love my clients. And I love my work. And that’s a good place to be. So – Cheers to us! And for many more years to come!
On 30, May 2016 | In Graphic Design Services | By Liisa
Tell your story in a way that sounds like you. All you need is your product(s)/service(s) and your own thoughts. Together we can find a creative and straightforward way to let information flow efficiently.
Make the decision to brighten up your company’s appearance and get in touch!CONTACT ME HERE